4.87
(39 Ratings)

Global Professional Etiquette: Business, Diplomatic, and Cross-Cultural

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About Course

Global Professional Etiquette: Business, Diplomatic, and Cross-Cultural Communication online education course originates and is solely owned by AYO Academy. This platform may include video, images, and interactive content that may differ with respect to the course category, duration, and objectives.

This course can be sourced onto the AYO Academy website as follows: the course webpage. The website shall offer progress tracking, attendance, and other necessary course information throughout the learning experience.

For contact details, shabil@aseanyouth.net and academy@aseanyouth.net

Copyright ©AYO Academy (AYO Academy is a registered learning platform by the ASEAN Youth Organization. Efforts and proven duplication of content will not be tolerated).

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What Will You Learn?

  • Understand and apply appropriate dress codes, grooming standards, body language, and communication practices in both business and diplomatic contexts.
  • Utilize best verbal and non-verbal communication practices, adapt to cultural differences, and employ strategies for effective cross-cultural interaction in global professional settings.
  • Properly plan and attend official visits, ceremonies, state dinners, receptions, and meetings, adhering to international protocols and etiquette.
  • Cultivate awareness and sensitivity to diverse cultural norms, especially those within ASEAN countries, to build respectful and meaningful professional relationships.
  • Evaluate and implement key theories and models of cross-cultural communication, such as Hofstede’s Cultural Dimensions and Hall’s High- and Low-Context Cultures, in practical scenarios.

Course Content

CHAPTER 1: PROFESSIONAL BUSINESS ETIQUETTE
In this chapter, students will learn about business etiquette. It will cover professional appearance and behavior standards in business settings, including nonverbal communication cues. Additionally, the chapter will explore communication in the business environment and examine the similarities and differences of business etiquette across the ASEAN region.

  • PRE-TEST
  • PROFESSIONAL BUSINESS ETIQUETTE
  • POST-TEST

CHAPTER 2: DIPLOMATIC PROTOCOL & ETIQUETTE
In this chapter, students will explore and learn about diplomatic etiquette and protocol including the key principles and distinctions between protocol and etiquette. It will cover diplomatic communication such as formal and informal communication as well as effective negotiation techniques.

CHAPTER 3: PROFESSIONAL BUSINESS ETIQUETTE
In this chapter, students will explore the concept of cross-cultural communication. They will be introduced to key frameworks and theories in cross-cultural studies that explain how cultural values, communication styles, and social norms influence human interactions. Additionally, the chapter will discuss strategies for developing effective cross-cultural communication skills.

Student Ratings & Reviews

4.9
Total 39 Ratings
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AR
2 months ago
Simple and concise.
MS
2 months ago
Highly recommended!
MA
2 months ago
so useful for me to use it, and talk to my client one day
AL
2 months ago
Thank you so much for this course!
If I were to rate it based on the questions and topics we've covered, it seems very comprehensive and well-structured! It touches on important cultural frameworks like Hofstede’s and Trompenaars’, practical cross-cultural communication skills, and peacekeeping-related knowledge. The mix of theory and practical scenarios is great for learning.
UF
3 months ago
Direct and informative.
EJ
3 months ago
nice
JA
3 months ago
Good
Very nice
JN
3 months ago
I really learned a lot about cross cultural communication and how I can apply it on connecting with different people with different backgrounds.
interesting
CA
4 months ago
Interesting talking points with more clear contrast and examples - could do with actual experiences or simulated conversations discussed to drive points.
TO
4 months ago
This is a great course. I have learned so much valuable lessons. Thank u.
PT
4 months ago
Great!
LE DIEU ANH
4 months ago
GOOD
HT
4 months ago
I got a deep understanding in this topic. Thanks a lot
SK
4 months ago
The best one so far, I will be a professional diplomat soon
Cuong Duy Nguyen
5 months ago
OVERALL REVIEW:
I'm genuinely impressed with how much this course is invested in by the AYO's course creators! The course structure built a solid bridge from foundational concepts to intermediate-level insights, all backed by current and reliable research. Great job on all your hard work! 🤗

SUGGESTIONS FOR IMPROVEMENT:
1. From a learner’s perspective, a few tweaks could make the experience even better. Some of the lessons felt a little dense at times, so breaking them into shorter, more digestible sections might help learners absorb key ideas more effectively. Highlighting core takeaways within each module would also help reinforce the most important points.

2. I found the quizzes quite helpful for evaluating my understanding, although the post-quizzes seemed to mirror the pre-quizzes a little too closely. Introducing more diverse and challenging questions after the lessons could deepen my engagement and test my knowledge in fresh ways.
CC
5 months ago
The language was so easy to understand for us as a student

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